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Contact support

If this manual does not solve your problem, BarcodeOCR support will help you. Before you contact them, check whether your problem is described under Troubleshooting or in the FAQ.

Purchased from a reseller

If you ordered BarcodeOCR from one of our partners, please contact them directly, both with questions about your order and with technical questions.

Open a support case​

To handle your support case quickly, support needs this information:

  • The problem file: the input file that is not processed as expected.
  • Exported settings: open the Import/Export menu and select Export settings to file.
  • Version number of BarcodeOCR: shown under Help → About this software.
  • Serial number: also shown under Help → About this software. For partner installations, the end customer's serial number.

Send all information to support@barcode-ocr.com.

Support assistant in the program​

During your trial, you can send a help request directly from BarcodeOCR. Select an unprocessed scanned PDF file, enter your email address and a short description, and send the request with Request help. If BarcodeOCR detects an unusual number of error pages, it opens the support assistant on its own, up to two times. See Trial version and first start.

Contact​